Our customer's satisfaction is our number one priority. If your oven arrived damaged due to shipping or you discover a defect, we want to make it right. If this is the case with your order, please contact us immediately for return authorization. We cannot offer a refund or exchange on any items 30 days after the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it.
Customers returning non-defective items will be charged a 15% restocking fee and freight charges roundtrip. Please contact us for return authorization. Items returned without return authorization will not be accepted or eligible for refund.
In the rare circumstance that you need to cancel your order, we will cancel your order. All cancelations will be charged a 15% restocking fee. If your order has not already shipped, please contact us immediately so that we can cancel your order before shipment takes place.
If your order has already shipped, the customer will be charged for freight charges round trip. Refunds issued for cancelations will be the total order value minus the 15% restocking fee and freight charges roundtrip.
Refunds for non-defective returned items and order cancelations will be charged a 15% restocking fee.
Refunds for returned items are issued within 3 business days of the item's arrival at Fontana Forni USA. Once the returned items pass inspection for damage and use, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will receive an email notifying that the refund has been issued.
If you haven't received a refund that is due, first double check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. It usually takes several days to process before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us. Items purchased at sales price will be refunded at that same price.
Our customer's satisfaction is our number one priority. If your oven arrived damaged due to shipping or you discover a defect, we want to make it right. If this is the case with your order, please contact us immediately for return authorization. It is imperative that you contact us within 5 business days upon receipt of the oven. Unfortunately, once this period of time has passed we will be unable to assist with damage due to delivery negligence. However, we will still gladly assist with defects within the warranty period.
We sincerely believe Fontana is the best wood-fired oven on the market. This is why we offer the best-in-class warranty on all of our ovens. There is a two-year warranty against manufacturer defect. There is also a four-year warranty on the dome of the cooking chamber. We stand by the quality & durability of our product, and we will continue to do so after the sale. Should you ever have a problem with your oven within the warranty period, please let us know using our contact page or call us. We will work to resolve any issue(s) that are a result of manufacturing defect.
Unfortunately, because of the fragile nature of the stones, we do not offer a warranty on the stones. However, should your oven arrive with a damaged stone, please contact us immediately.
The warranty does not cover the following items:
• damage as result of shipment or transporting that has not been highlighted in the bill of lading at the time of receiving of the oven
• damage as result of negligent unpacking of the oven
• damage as result of the oven being improperly assembled or installed
• damage as result of heating the oven beyond the max temperature rating of 900°F/482°C
• damage as result of using combustible material other than wood to light fires in the oven
• damage or corrosion as result of exposure to the elements and/or chemicals
Unfortunately, because of the fragile nature of the stones, we do not offer a warranty on the stones. However, should your oven arrive with a damaged stone, please contact us immediately. We will replace any stones broken due to delivery negligence.