How is my order shipped?
Ovens ship via LTL (less than truckload) freight with a flat fee of $199. The carrier will call ahead to schedule delivery, including a residential lift gate.
Accessories ship via UPS Ground, sometimes in multiple boxes for safe transport. Order accessories with your oven to avoid additional shipping costs, as they are included in the $199 shipping fee.
What is the average delivery time?
In-stock items typically ship within 2–3 business days and arrive within 2–10 business days, depending on your location in the contiguous U.S.
Out-of-stock items that are pre-ordered typically ship within 2–3 business days after arriving at our warehouse. For an estimated ship date on any out-of-stock oven you're interested in, please visit our Preorder page.
What do I need to do when my oven is delivered?
A signature is required upon delivery. The freight carrier will call ahead to schedule the delivery. You will need a few extra hands to help move the oven to your desired location.
Before signing, inspect all boxes for damage or missing items. Note any concerns on the bill of lading and take photos. If no damage is found, sign the receipt.
If you notice any issues, please report them within 5 business days by calling (877) 842-9822 or emailing support@fontanaovens.com with pictures. Claims after this period cannot be covered.