Still have questions? Contact us.

If we haven't answered your question with our FAQ below, you can always email us at info@fontanaovens.com or call us toll free at +1 877 842 9822.

Warranty Info

We sincerely believe Fontana is the best wood-fired oven on the market. This is why we offer the best-in-class warranty on all of our ovens. There is a two-year warranty against manufacturer defect. There is also a four-year warranty on the dome of the cooking chamber. We stand by the quality & durability of our product, and we will continue to do so after the sale. Should you ever have a problem with your oven within the warranty period, please let us know using our contact page or call us. We will work to resolve any issue(s) that are a result of manufacturing defect.

Unfortunately, because of the fragile nature of the stones, we do not offer a warranty on the stones. However, should your oven arrives with a damaged stone, please contact us immediately. We will replace any stones broken due to delivery negligence. 

Due to the fragile nature of the stones, we do not offer a warranty on the stones. This is standard industry practice. However, should your oven arrive with a broken or cracked stone, please contact us immediately. 

Unfortunately, we cannot replace stones that have small chips in them. Because these stones are handmade, air dried & then kiln dried, it quite often results in imperfections and chipping along the edges. These chips do not alter the performance of the stone or oven, therefore are not considered a defect. If a customer finds chips on the stone bothersome, we recommend rotating the stone when possible to achieve the smoothest surface or touching up the edge with sandpaper.

Purchasing, Setup, & Support

We do not offer any in-house financing, but customers can apply for financing through Paypal Credit that can be used to purchase a Fontana oven. Once approved, simply choose the Paypal payment method during checkout & select Paypal Credit as the preferred method of payment within the Paypal interface during that portion of the checkout process. 

Yes, you can!

As the North American distributor for Fontana Forni, we not only ship orders from this website, but we also have a network of brick & mortar dealers throughout the United States and Canada whom we help stock. Additionally, we also fulfill dropship orders for several other e-retailers in the United States. Due to this, there are inevitably times when some of our more popular products might become out of stock. 

Out of stock items are notated in that product's description on its product page. You will also find an ETA (estimated time of arrival) in the product description stating when that product is expected to arrive at our facilities in South Carolina. If the item you want to buy is out of stock, you can pre-order it; which reserves the next available unit on the next arriving container(s). Pre-orders are typically shipped the day they arrive at our facility. This is the quickest way to get a back ordered product. Lastly, pre-orders are fulfilled in the order in which they are received.

Its really a matter of preference. Our standard stones have an optimal temperature operating range of 300°F-750°F. The standard stones are also made of a harder material so they will last longer. Where as the Saputo stones have an extended optimal operating range of 300°F- 900°F.

If you purchase the standard stones, you will receive a single set of stones that is well suited for cooking pizza at 750°F and use with cast iron cook wear. If you purchase the Saputo stones, you will receive both the Standard stones & the Saupto stones effectively giving you a back up set of stones.

Both stones give excellent results! However, the performance of the Saputo stones cannot be replicated. They are handmade from alluvial clay specific to the Naples region and are known for their ability to cook pizza at higher temperatures (806°F - 896°F) without burning the underside of the pizza. Over 90% of all pizzerias in Naples use these stones. 

If you plan on primarily cooking Neapolitan style pizza, we recommend the Saputo stones because of the gentle way they conduct heat at very high temperatures.

Saputo Stones aren’t quite available yet as a stand alone purchase for North American customers. At this time, the stones are only available with the purchase of either the Mangiafuoco and Marinara outdoor pizza oven.

We are considering developing a standardized Saputo stone for commercial-sized traditional ceramic pizza ovens should enough interest arise. If you would like to order a set of Saputo stones for your commercial pizza oven, please contact us and express your interest.

The ovens arrive in one piece, with no assembly required. For our Forno Toscano product line (Margherita, Mangiafuoco, & Marinara), the oven carts require about fifteen minutes of assembly, and we’ve made some instructional videos to help guide you through the assembling process. Our videos also show you how to secure the oven onto the cart after it’s assembled. For our double chamber ovens, the cart arrives fully assembled; you simply have to place the oven on the cart and attach the roof with screws that we provide.

Your oven will arrive with a manual, which contains all the information you’ll need. We have also made several instructional videos that show you how to assemble your new oven.

But in case you do have a question, feel free to call us anytime at 877 842 9822. We are very friendly and familiar with each model, and we will be glad to answer any questions you may have. We use these ovens regularly and know how to get the most out of them.

Shipping & Delivery

Fontana is glad to offer shipment directly from our warehouse to your doorstep, with residential liftgates available upon your request.

In stock items usually ship within 24 hours of receiving orders on in stock items. From the time ordered, it typically takes around 5-7 business days for an order to arrive at the customer's residence. Most items are shipped by freight carrier on pallets and can be off-loaded via liftgate.

Out of stock items that are pre-ordered usually ship within 1 to 2 business days of their arrival date. The estimated arrival date can be found in the description on the out of stock product's page. The estimated arrival dates are subject to change. The customer will receive a shipping notification once the item has shipped. 

Shipping Specifications:

All large shipments are shipped via freight carrier, and will require a signature upon delivery. If customer authorizes shipper to deliver without a signature we here at Fontana cannot and will not be held responsible for any damages that may occur during said delivery. Once again it is the responsibility of the customer to inform shipper and seller of ANY damage at delivery time of purchase. Fontana is not responsible for delivery to hard to reach areas or inability to deliver in certain locations. For residential deliveries, a liftgate will be provided. For all freight deliveries, shipper will contact the customer 24 hours before delivery to insure that the drop off is validated. Any area that is remote or hard to reach may incur additional charges. Fontana is not responsible for any additional costs incurred due to any additional fees.

If an order is deemed undeliverable because of a wrong address and returned, the customer will be held responsible for shipping charges both ways. If the items are returned because the delivery company is unable to deliver it will be considered a RETURN and treated as such.

We here at Fontana holds the right to offer FREE FREIGHT when advertised. This is available for all US states excluding Hawaii and Alaska. ANY SHIPMENT TO CANADA, HAWAII, ALASKA, or any location not part of the “lower 48,” is NOT eligible for free shipping. All Canadian, Alaskan, or Hawaiian orders require an individual quote prior to shipping. Customers are responsible for any shipping costs, duties or tariffs associated with shipments to any location outside of the “lower 48” states.

Customer is responsible for all duties & tariffs associated with Canadian & Mexican shipments. 

NO changes can be made to the address or time of receiving of packages AFTER they are at the shipping terminals. Any change of delivery address will be subject to re-consignment fees.

Customer Responsibility Upon Delivery

Almost 100% of our units are delivered with no damage, and can be signed off on without a problem. However, in order to insure you are protected we request that you thoroughly inspect your shipped item upon receiving using the following guidelines:

VERY IMPORTANT!!! You have a grand total of 5 business days to call us at 1-877-842-9822 to report ANY DAMAGE.

Freight Delivery

If customer signs off on the bill of lading, they immediately authorize the freight company to leave parcel in “perfect” condition, and any damage found afterward could be considered the customer’s responsibility. Also, if you sign off on the said bill of lading we here at Fontana will not and cannot be held responsible for any damages or missing components. Leaving a note is the same as signing for your products in GOOD condition.

If your shipment arrives via freight delivery, please follow these exact steps:

If pallet(s) or piece(s) is missing:

Please note on bill of lading or receipt before signing. Example: “Received 2 of 3 Pieces”

Call us at 1-877-842-9822 immediately to let us know what is happening.

If after inspection you notice any exterior damage to the boxes or products:

Open box and inspect for concealed damage to the product before signing BOL (Bill of Lading) or receipt. If any damage whatsoever is noticed and delivery personnel will not allow you to inspect the contents for damage and/or sign as “DAMAGED,” please call us immediately at 1-877-842-9822!! (If we are unreachable at that time, please refuse the shipment). Note any damages that the packaging or product has received and specifically sign BOL or receipt as “DAMAGED”.

*** NOTE ***

If a BOL or receipt is signed as received without noting any damages, the receiver is held completely responsible for any damages found afterward.

If no significant damage is found, please sign BOL or Receipt as accepted.

Please inspect contents of packaging for concealed damage once driver has left premises and call us within 5 business days if any damage is found. 1-877-842-9822

*** IMPORTANT ***

Customer has 5 business days to call us at 1-877-842-9822 if ANY damage needs to be reported. 

Returns, Replacements, Cancelations, & Refunds

Our customer's satisfaction is our number one priority. If your oven arrived damaged due to shipping or you discover a defect, we want to make it right.

If this is the case with your order, please contact us immediately for return authorization. To be eligible for a return, your item must be unused and in the same condition that you received it. Unfortunately, we are unable to offer a refund or exchange on any items 30 days after the purchase date.

Customers returning non-defective items will be charged a 15% restocking fee and freight charges roundtrip. Please contact us for return authorization. Items returned without authorization will not be accepted nor will they be considered eligible for refund.

Once you've received return authorization, larger return items such as ovens or grills should be shipped to:

Fontana Forni USA
1305 E Palmetto St.
Suite B 
Florence, SC 29506

Any other return items should be shipped to:

Fontana Forni USA
c/o Kirk Laing
1512 Poinsett Drive
Florence SC 29504

Customers are responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable.

Unfortunately, we are unable to offer a refund or exchange on any items 30 days after the purchase date. Refunds for non-defective returned items and order cancelations will be charged a 15% restocking fee.

Refunds for returned items are issued within 3 business days of  the item's arrival at Fontana Forni USA. Once the returned items pass inspection for damage and use, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will receive an email notifying that the refund has been issued.

If you haven't received a refund that is due, first double check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. It usually takes several days to process before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us. Items purchased at sales price will be refunded at that same price.

Our customer's satisfaction is our number one priority. If your oven arrived damaged due to shipping or you discover a defect, we want to make it right.

If this is the case with your order, please contact us immediately for return authorization.  It is imperative that you contact us within 5 business days upon receipt of the oven. Unfortunately, once this period of time has passed we will be unable to assist with damage due to delivery negligence. However, we will still gladly assist with any sort of manufacturer defects within the warranty period. 

After you've received return authorization, larger return items such as ovens or grills should be shipped to:

Fontana Forni USA
1305 E Palmetto St.
Suite B 
Florence, SC 29506

Any other return items should be shipped to:

Fontana Forni USA
c/o Kirk Laing
1512 Poinsett Drive
Florence SC 29504

Customers are responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable.

Due to the fragile nature of stones, we cannot offer any warranty on them. This is standard industry practice. If a stone was broken or cracked due to delivery negligence, please contact us immediately. 

Unfortunately, we cannot replace stones that have small chips in them. Because the manufacturing process quite often results in imperfections and chipping along the edges. These chips do not alter the performance of the stone or oven, therefore are not considered a defect. If a customer finds chips on the stone bothersome, we recommend rotating the stone when possible to achieve the smoothest surface or touching up the edge with sandpaper.

In the rare circumstance that you need to cancel your order, we will cancel your order. All cancelations will be charged a 15% restocking fee. If your order has not already shipped, please contact us immediately so that we can cancel your order before shipment takes place.

If the order has already shipped, the customer will be charged for roundtrip freight charges in addition to the 15% restocking fee. Refunds issued for cancelations will be the total order value minus a 15% restocking fee and all freight charges associated with the order.

Oven Operation & Cooking

If you know how to build a fire and put food in the oven, then you already know how to use a Fontana oven. If you don’t, there are several short videos on our website that will guide you through the process. You can go from novice to pizza chef within a few days after receiving your Fontana oven.

The wood fired ovens made by Fontana Forni are designed to burn hot and bright with a minimal amount of smoke. Because our ovens use about one-fifth as much wood as a traditional wood-burning oven, they also produce much less smoke. Our ovens also heat up much faster than most other wood-fired ovens (15 minutes for a pizza oven, 45 minutes for a large oven, compared to 2-3 hours for other wood ovens on the market), reducing the oven’s burning time and further minimizing its smoke output. This minimal wood usage and smoke output makes a Fontana oven an environmentally responsible choice. 

As for how smoke affects the taste of your food, the Fontana brothers took care of that long ago. Their ingenious design draws the smoke up into the dome of the oven, where it assists with the forced convection process, keeping far from the surface of your food. Your pizza crust will have a touch of that wood-fired savor, but you won’t taste smoke in your food. (Of course, if you’re looking for that intense smoky flavor, you want our Pizza e Cucina, which includes a smoker function.)

This is a question our customers ask us from time to time. It’s worth noting the distinction that both our wood fired & gas ovens share the same great construction methods, materials, and build quality that Fontana is known for. Each style of oven comes with its own unique benefits to consider. 

To our customers who are in search of a Neapolitan pizza baking experience, we recommend our wood fired ovens. True Neapolitan pizza is baked in an oven that utilizes a wood fire in the cooking chamber heated to a specific floor temperature. The wood fired Margherita, Mangiafuoco, & Marinara are our best offerings to help you recreate a Neapolitan pizza baking experience in your own backyard. Our wood fired ovens are also available at a lower price point than our gas ovens which every consumer can appreciate. However, a wood fire will occupy about 6"- 8" of the oven's interior width so you do sacrifice some cooking surface area for the wood fired baking experience. 

To our customers who are willing to consider a more modern approach to making their pizza, we suggest our product line of gas ovens. The Margherita Gas and Mangiafuoco Gas share the same robust construction as their woodfired counterparts. They heat up equally as fast and retain their temperature equally as well. What is sacrificed in the wood fired tradition is gained with the modern convenience of gas. Because the gas burner in these ovens occupies about 4” of the interior depth, these ovens have the added benefit of more cooking surface area than their wood fired counterparts. Temperature control is more instantaneous with the gas oven’s regulator. Our gas ovens can be fueled using either propane (stock) or natural (with a provided conversion kit). Additionally, there is no ash clean up that is required with the wood fired oven. However, the gas ovens do cost a little more than the wood fired ovens. 

Great tasting Italian style pizza, meats, veggies, & breads can be made in both ovens. It’s just a matter of your preference.